FAQ’S

  • How Often Do We Conduct Inspections?

    We conduct property inspections every three months or at the property owners discretion.

  • Do We Do Healthy Homes Compliance Checks?

    We conduct Healthy Home compliance checks and offer advice to reach Healthy Home Certification.

  • How Often Will Collected Rent be Paid Out?

    Tenants will have their preference when paying rent. However, we push to receive rent weekly (paid weekly in advance) and pay it out fortnightly.

  • How Are Maintenance Issues Handled?

    Maintenance issues are efficiently addressed through our business email or phone number. We promptly assess what maintenance needs to be completed and schedule repairs with our ready available team of licensed contractors.

  • What Is The Process Of Handling Late Rent Payments?

    We get in prompt contact with the tenant and efficiently try to remedy. However, if this is not rectified, we serve the tenant with a rental arrears notice, and may seek further tribunal action.

  • How Do You Choose Tenants For My Property?

    When selecting tenants we use tenant screening software alongside our extensive tenant selecting experience. We select tenants that will provide the best care for the property and overall make the tenancy process seamless.